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How businesses can address negative online reviews

Small companies need to protect their reputation METRO CREATIVE Online retailer comment sections and review sites have become very popular over the last half decade. More and more consumers now rely heavily on product and busi­ness reviews to inform their de­cisions and purchases. Some con­sumers may scan individual product reviews prior to purchas­ing a big-ticket item, while others may visit review sites to find the right restaurant. Savvy business owners recognize the influence that such reviews can have on their businesses. For example, a 2011 study of Yelp­.com, an online business review sit that allows users to comment on and…

Tips for Bench Marking your Rental Property

Canadian Apartment Magazine Thursday, September 11, 2014 Erin Ruddy Keeping a close eye on the competition has its rewards Owning and managing an investment property isn’t all about bricks and mortar and collecting rent cheques from tenants. It’s about enhancing the resident experience, building a harmonious community and ensuring the longevity of that community via good benchmarking strategies and efforts. With so many different players in the rental market today, being successful means paying close attention to what the competition is up to—particularly when it comes to how owners and property managers are marketing themselves publicly. The advent of social…

Study Shows Benefits of Smoke-Free Buildings

Asking residents to butt out reduces exposure to harmful airborne contaminants CondoBusiness Tuesday, September 23, 2014 By Michelle Ervin Smoke-free buildings that have policies requiring residents to butt out in both common and private areas of a property are effective in reducing exposure to harmful airborne contaminants in multi-unit housing, according to a new study published in Nicotine & Tobacco Research. Comparison of Indoor Air Quality in Smoke-Permitted and Smoke-Free Multiunit Housing: Findings From the Boston Housing Authority built on previous evidence of smoke transfer between smoking and non-smoking units. Notably, the study found that median household levels of fine…

What is CEE Tier III When Purchasing a new Appliance

What is CEE Tier III? When it comes to purchasing a new appliance, smart consumers have learned to look for the ENERGY STAR® certification. But for most, the CEE Tiers still remain a mystery. The Consortium of Energy Efficiency (CEE) has developed a series of tiers to identify appliances that exceed the standards of ENERGY STAR®. The grading system ranges from Tier I to Tier III based on an appliance’s energy consumption, and models are grouped by size and features to ensure a fair comparison. While Tier I fridges are 20% more efficient than the federal minimum energy standards set for…