Select Page

Company Name: Can-Euro Investments Ltd. / Horizon Court Properties
Employee Name: Elise Morrisey
Job Title: Maintenance Coordinator
Work Location: Dartmouth
Years with Current Employer: 5
Nominator Name: Ursula Prossegger
Email: ursula@horizoncourt.ca, Phone: 9024482297
 
In the space provided, highlight why this employee is deserving of this award. Please include a maintenance challenge the nominee confronted and overcame; what was the outcome? Describe a situation where the nominee went beyond their job description to ensure residents comfort and safety. Demonstrated leadership qualities?

In June of 2023, we began an ambitious plan of multiple changes at the Horizon Court Properties after years of maintaining the status quo.
Elise’s dedication to improving the maintenance operations at Horizon Court Properties has been instrumental in achieving significant results.
One of her major accomplishments was developing and executing an efficient snow removal plan for the interconnected properties, covering over 630 parking spots and a private road. This involved meticulous planning, including establishing a rotation schedule with clearing priorities and implementing effective communication systems to keep tenants informed. The result was faster clearing times and better lot coverage, enhancing safety and convenience for residents.
Furthermore, Elise assumed the new responsibility of maintenance coordinator and support. She facilitated communication between the maintenance team and tenants, ensuring proper documentation and communication protocols were followed. This streamlined processes and reduced lead times for maintenance requests by over 30% through the implementation of a digital work order system.
Elise’s proactive approach extended to ensuring the safety of residents by setting up thorough unit inspections. Utilizing digitalized reports and a specialized app for the maintenance crew, she identified and addressed deficiencies in fire safety mechanisms and other potential hazards, enhancing residents’ comfort and security.
Her leadership qualities shine through in her ability to tackle maintenance challenges head-on and drive positive change within the organization. Elise’s calm demeanor, solution-oriented mindset, and dedication to excellence have been invaluable assets in the successful implementation of various initiatives at Horizon Court Properties.

In the space provided, describe a maintenance program that resulted in operation cost savings while enhancing residents living experience.

Elise’s proactive approach to maintenance management extends beyond unit inspections. By analyzing incoming resident work orders, including after-hour calls and emergencies, she identified trends and patterns to optimize the maintenance process further.
Elise categorized maintenance requests, allowing for better organization and prioritization of tasks. Setting completion timelines for standard work orders helped create a sense of urgency and accountability within the maintenance team, ensuring timely resolution of issues. Additionally, she implemented and enforced a maintenance price list for tenants, providing transparency and clarity regarding the costs associated with various maintenance services.
As a result of these initiatives, Elise was able to achieve remarkable results, reducing the number of after-hour calls by over 80%. This significant decrease not only alleviated the burden on the maintenance team but also enhanced the overall efficiency and effectiveness of maintenance operations at Horizon Court Properties.
Elise’s strategic approach to maintenance management, coupled with her attention to detail and commitment to customer satisfaction, has proven instrumental in driving positive outcomes for the organization. Her efforts have not only improved resident satisfaction but also optimized resource allocation and minimized disruptions, ultimately contributing to the success and reputation of Horizon Court Properties.

Photo of the Nominee:

Company Logo:


Company Name: Canadian Apartment Properties REIT (CAPREIT)
Employee Name: Julia Stacey
Job Title: Technical Services Coordinator
Work Location: Halifax, Nova Scotia
Years with Current Employer: 6
Nominator Name: Jennifer Bateman
Email: j.bateman-hatch@capreit.net, Phone: 902-401-4619
 
In the space provided, highlight why this employee is deserving of this award. Please include a maintenance challenge the nominee confronted and overcame; what was the outcome? Describe a situation where the nominee went beyond their job description to ensure residents comfort and safety. Demonstrated leadership qualities?

Julia Stacey has been an invaluable member of the Halifax CAPREIT team for three years, bringing over ten (10) years’ experience in the rental housing industry to her role leading Halifax’s technical service programs. Julia provides program delivery and business expertise for technical services (maintenance and vendor management) delivered to CAPREIT Operations units within the province of Nova Scotia.

Julia is part of the larger Technical Services internal team that nationally numbers almost twenty, and she works as a remote employee stationed in a region to support the smooth operation of our buildings and to provide expert guidance to our core Operations partners. This group of highly trained technical experts partner with our Operations leadership, onsite teams and technical vendors and contractors to uphold the safety and security of our residents by ensuring the safe and seamless operation of buildings. Specifically, Julia is part of the Eastern Canadian team, comprised of three members, with exclusive focus on CAPREIT’s Nova Scotia and Quebec portfolio.

Part backlogs and supply chain interruptions still plague the return of stable technical management and Julia’s role in maintenance and vendor management was further compounded by a significant capacity shift. Increasing rental demand in Nova Scotia with limited vacancies and rising resident expectations, Julia’s ability to adapt and excel in these challenging circumstances has been a testament to her ability to partner effectively and manage through rapidly changing conditions.

It can often be difficult as a remote and newer employee to make a strong impact at an organization. That was not the case for Julia. She has quickly proven herself to be a valuable resource and asset to our Operations team, especially with the implementation of a new maintenance service model that involves mobile maintenance – on demand 24 hours a day, 7 days a week. With a fresh perspective, she has assisted in the implementation and execution of maintenance and technical service plans with CAPREIT properties, equipment maintenance, as well as coordinating with Operations Managers and building staff to resolve building system operational issues. Julia organizes and leads meetings with CAPREIT staff and maintenance contractors/subcontractors weekly to resolve issues and schedule work.

Success at CAPREIT, like in many rental housing providers, is based on strong relationships and effective interpersonal management and Julia has built impenetrable relationships with the Operations team to ensure the successful outcome of the work that is necessary in order to ensure CAPREIT buildings are maintained in exceptional condition for the enjoyment of our residents.

Julia’s work and collaboration with CAPREIT’s Operations Team’s in Nova Scotia gives staff the ability to focus on their work onsite and adhere to regulatory obligations, while ensuring our residents are thrilled with their living experience.

Most significantly, in the last year, Julia displayed exemplary leadership during the two challenging weather-related periods. The first challenge was posed by Hurricane Lee and the second was the wildfires that greatly impacted our Bedford Properties, which also included a major flooding event in July, as a result of the wildfires.

Foreseeing these weather events as potentially impactful to the living experiences of our residents and the integrity of our building envelope, Julia proactively prepared the maintenance team, ensuring they were ready to respond effectively. Her on-the-ground response, her continual communication and updates, and her thorough building inspections following the hurricane and flood were crucial in securing residents and properties and limiting damage or future repair work. Julia took on this challenging set of circumstances and demonstrated her ability to provide outstanding customer service to her business partners and expert guidance to her vendors and contractors as she led through these fluid situations. She spearheaded the triaging of maintenance requests to prioritize and systematically address the backlog of requests in a reasonable timeframe. This approach positively impacted community resident relations and reduced the number of maintenance complaints received during this challenging time for our operations and vendor management teams.

Julia continued maintenance services to residents left without communication services such as cell service and internet. Despite communication challenges, Julia was in the field and able to coordinate emergency response and remediation to properties that were severely affected by rain and wind damage.

In addition, Julia’s keen attention to detail and proactive approach were instrumental in identifying and addressing structural concerns at a new acquired development. During a routine inspection, Julia noticed signs of potential structural weaknesses in key areas of the building.

Recognizing the urgency of the situation, Julia immediately escalated the matter to her team and senior management within CAPREIT.

Julia took charge of the situation, coordinating closely with structural engineers and building inspectors to conduct comprehensive assessments. She ensured that every aspect of the building’s structural integrity was thoroughly examined, leaving no stone unturned, while effectively communicating with the operations and communications team to support transparent and impactful updates to residents.

Her meticulous approach and unwavering commitment to the safety of the building’s occupants were evident throughout the process. Julia worked tirelessly to assist the larger Technical Services team and engineering vendors develop a detailed action plan, outlining the necessary repairs and reinforcements needed to mitigate the risks.
Thanks to Julia’s proactive measures and effective coordination, this project is now in the process of remediation to enhance the safety and stability of the building.

In the past year, Julia has gone above and beyond her role as Technical Services Coordinator by taking the lead on cultivating relations between the Operations teams, technical services vendors, and maintenance teams by providing organized and consistent communication between all parties to ensure that there was a plan to optimize efforts, especially as a woman in a male-dominated and non-traditional role.

The impact of her commitment ultimately rests in her performance:
• The vendor management of over 24,000 maintenance requests per year (2023) across the Nova Scotia portfolio
• In 2023, an 83% happiness score from residents upon the completion of their maintenance issue
• An 80% recommend score for CAPREIT based on resident feedback upon the completion of their maintenance issue in 2023

Julia’s consistent efforts to support our communities across Nova Scotia personifies CAPREIT’s goal of being the best place to live. We are sincerely proud of her dedication and work.

In the space provided, describe a maintenance program that resulted in operation cost savings while enhancing residents living experience.

One of the highlighted projects attributable to Julia is her work to standardize and relaunch fire safety documentation throughout the Nova Scotia portfolio. As all property managers can attest, fire safety is one of the most important safety aspects of building management and one of the most dangerous risks to resident safety.

This project has helped to ensure all life safety certificates and equipment operating permits are in good standing and accurately recorded in company records. This directly impacts the top priority of CAPREIT – the safety and well-being of our residents and our sites’ ability to act in response to a fire incident quickly and methodically.

The impact of her work to standardize and accurately maintain up-to-date safety documentation was evident in the aftermath of a parking garage fire at CAPREIT’s at one of our downtown Halifax communities. The property team was able to access vendor information and company records quickly and easily in order to act decisively and responsively to resident concerns, rapidly scheduling necessary inspections and repairs required as a result of the incident, in addition to liaising with the appropriate emergency personnel to resolve inquires expediently and to their satisfaction. We applaud Julia’s foresight, implementation strategies, and ability to assemble resources to ensure vital projects, like fire safety, are prioritized and executed well at CAPREIT.

Photo of the Nominee:

Company Logo:


Company Name: Hazelview Properties
Employee Name: Peter Donahoe
Job Title: Regional Maintenance Associate
Work Location: Halifax Portfolio
Years with Current Employer: 4
Nominator Name: Atiya Khan
Email: akhan@hazelview.com, Phone: 6476190211
 
In the space provided, highlight why this employee is deserving of this award. Please include a maintenance challenge the nominee confronted and overcame; what was the outcome? Describe a situation where the nominee went beyond their job description to ensure residents comfort and safety. Demonstrated leadership qualities?

Peter Donahoe exemplifies the epitome of excellence in maintenance, making him highly deserving of the Maintenance Employee of the Year award. His unwavering dedication, innovative problem-solving abilities, and exemplary leadership qualities have significantly contributed to the success of our residential apartment buildings.
One notable maintenance challenge that Peter confronted and overcame highlights his exceptional problem-solving abilities and dedication to ensuring the smooth operation of our properties. In May 2023, faced with the departure of our second regional maintenance associate, Peter willingly assumed additional responsibilities, taking on maintenance calls across our extensive portfolio of nearly 900 units. Despite the increased workload, Peter remained steadfast in his commitment to delivering best-in-class customer service. He efficiently prioritized tasks, responded promptly to maintenance requests, and ensured that all issues were addressed promptly and effectively. This resulted in significant cost savings (10.5%) for our organization. This success was bolstered by the collaborative efforts of other team members, who minimized the reliance on external contractors.
In the Halifax region, as revealed by our internal Voice of Resident Survey, we consistently achieve an impressive 86.2% average satisfaction rate regarding overall maintenance requests and the quality of completed work.
Furthermore, Peter’s commitment to ensuring residents’ comfort and safety extends beyond his job description. In numerous instances, Peter has gone above and beyond to address residents’ concerns and ensure their well-being. One such situation occurred when a resident reported a faulty lock on their apartment door late at night. Despite it being outside his usual responsibilities, Peter immediately responded to the call, reassured the resident, and personally resolved the issue to ensure their safety and peace of mind. His prompt and compassionate response not only exemplified his dedication to resident satisfaction but also demonstrated his exceptional leadership qualities in prioritizing residents’ needs.
Some positive testimonials:
• “Peter has been very attentive and got the job done quickly, cleaning up and leaving our home as clean as it was when he came in” – Resident at 461l
• “Peter worked around our schedule make sure that our sick daughter was not disturbed. He worked quickly and quietly and was very respectful to our needs” – Resident at 16b
Peter’s leadership qualities are further evidenced by his willingness to lead by example and foster a culture of continuous improvement within our team. He actively seeks feedback, shares his vast knowledge of industry maintenance best practices, and motivates his colleagues to strive for excellence. His hands-on approach to tasks inspires others to follow suit, fostering a collaborative and supportive work environment where everyone feels valued and appreciated.
In summary, Peter Donahoe’s exceptional dedication, innovative problem-solving abilities, and exemplary leadership qualities make him a standout candidate for the Maintenance Employee of the Year award. His unwavering commitment to excellence and his dedication to ensuring residents’ comfort and safety truly set him apart as an invaluable asset to our team and our properties.

In the space provided, describe a maintenance program that resulted in operation cost savings while enhancing residents living experience.

Peter Donahoe’s innovative approach to maintenance has resulted in significant cost savings for our organization while enhancing residents’ living experience. One notable maintenance program implemented by Peter that exemplifies this is the introduction of a proactive maintenance schedule for HVAC systems.
Recognizing the importance of maintaining HVAC systems to ensure residents’ comfort and satisfaction, Peter developed a comprehensive maintenance schedule that prioritized regular inspections, preventative maintenance measures, and timely repairs. By conducting routine inspections and addressing minor issues before they escalated into major problems, Peter was able to extend the lifespan of our HVAC equipment and minimize the need for costly emergency repairs. His proactive approach not only reduced disruptions for our residents but also led to heightened customer satisfaction in maintenance and achieved a remarkable 10.5% financial savings, resulting in a significant net impact of $105,000.
Moreover, Peter leveraged technology to streamline the maintenance process further. He implemented a digital maintenance tracking system that allowed for efficient scheduling of maintenance tasks, real-time monitoring of equipment performance, and automated reminders for upcoming inspections and repairs. This not only improved the efficiency of our maintenance operations but also enhanced our ability to proactively address maintenance issues, resulting in reduced downtime and improved resident satisfaction.
The outcome of Peter’s proactive maintenance program was twofold. Firstly, it resulted in significant cost savings for our organization (10.5%) by reducing the need for emergency repairs and prolonging the lifespan of our HVAC equipment which will have a significant impact on our environment in the long run too. Secondly, it enhanced residents’ living experience by ensuring that HVAC systems operated efficiently, providing optimal comfort and air quality within their units.
Peter’s dedication to excellence, innovative problem-solving abilities, and proactive approach to maintenance make him a deserving candidate for the Maintenance Employee of the Year award. His contributions have not only resulted in tangible cost savings for our organization but have also significantly enhanced residents’ satisfaction and overall living experience within our properties.

Photo of the Nominee:

Company Logo:


Company Name: Killam Apartment REIT
Employee Name: Galvin Brooks
Job Title: Lead Hand – Work Orders
Work Location: Dartmouth
Years with Current Employer: 2.5
Nominator Name: Megan Phillips (on behalf of Killam Management Team)
Email: mphillips@killamreit.com, Phone: 902-701-0555
 
In the space provided, highlight why this employee is deserving of this award. Please include a maintenance challenge the nominee confronted and overcame; what was the outcome? Describe a situation where the nominee went beyond their job description to ensure residents comfort and safety. Demonstrated leadership qualities?

Galvin Brooks, who joined Killam in September 2021, is our Lead Hand for Work Orders in Dartmouth. In this working leadership role, Galvin is responsible for coordinating a team of Maintenance Technicians while also working on-site to address maintenance issues for our valued residents. This type of role requires someone who can truly lead by example and we are proud to say that Galvin does this very well.

In 2023, Galvin played a key part in responding to an unfortunate fire that significantly impacted our residents at a property in Dartmouth. The damage was extensive and required a major coordinated effort by first responders, disaster response/clean-up and our own team operations/maintenance team. The entire team responded in a remarkable way, but Galvin took on a leadership role while demonstrating a level of care and compassion that was truly noteworthy:

“Galvin was a major supporter of the tenants. He took the tenants to their apartments so they could collect their items because they couldn’t stay there. He cleaned out fridges so the food wouldn’t spoil and the ones that did spoil he also cleaned.”

The challenge of that moment was significant, but Galvin faced it head-on, doing everything that he could to lessen the impact on our displaced/impacted residents.

In the space provided, describe a maintenance program that resulted in operation cost savings while enhancing residents living experience.

At Killam we take pride in our core values (Build Community, Do the Right Thing, Creative Solutions, Curb Appeal, Strong Customer Relationships) and ask every staff member to adopt them as their own, then demonstrate them in their day-to-day work. Galvin is an excellent example of an individual who has taken this to heart. He has become known for his dedication to improving the resident experience by cost-effectively addressing maintenance issues in a timely manner.

“Galvin attends a number of plumbing calls and is able to fix the issues himself and saves the company a lot of money. For example, one of our tenants wasn’t able to control their heat so Galvin (w/ Ron Delorey) replaced the actuator and body on the zone valve. Their cost was time and material. If we had called in a contractor, there would have been a wait for service and the charge would have probably been a minimum of $400. Instead, the tenant had their heat working again in no time and the cost to Killam was minimal. Last year I had approximately twenty-three thousand dollars in savings throughout my properties because Galvin was able to address issues that would often require a contractor.”

“He’s just an all-around good employee who tries very hard to get his work done. If it’s the end of the day and he’s elbow deep into a job, he stays until its finished. He’s a valuable asset to our team and I’m proud to work with him.”

Photo of the Nominee:

Company Logo:


Company Name: Paramount Management
Employee Name: Deolito Mago
Job Title: Maintenance Coordinator
Work Location: 6016 Pepperell St
Years with Current Employer: 1
Nominator Name: Emily Myers
Email: maintenance@thegeorgeresidence.com, Phone: 902-880-4507
 
In the space provided, highlight why this employee is deserving of this award. Please include a maintenance challenge the nominee confronted and overcame; what was the outcome? Describe a situation where the nominee went beyond their job description to ensure residents comfort and safety. Demonstrated leadership qualities?

Deolito Mago ( Deo) has been a Maintenance Coordinator and technician with Paramount Management since 2023. He lives and works at The George residence, a stylish modern building nestled in a vibrant downtown neighbourhood on the corner of Robie and Pepperell Streets, comprised of seven townhouse units and 164 suites, with highly technical mechanical systems and state of the art appliances and amenities.

Before joining the Paramount Management team, Deo had a very successful career in running his own business and in other maintenance and resident manager roles, from which he brought his expertise, organizational skills, and attention to detail to our team. His customer service is top notch, and he always represents our company values while providing solutions to tenants and the community he has shaped and serves. He is a proud husband and father and remarkable team member. Deo has been instrumental in establishing procedures and optimizing preventative maintenance in the post- construction life cycle of The George. His ingenuity and creative problem-solving skills have resulted in fast and thorough solutions to maintenance issues, bringing comfort to tenants and providing safety and budget conscious solutions. His relentless drive to find the most efficient approach to solving issues with appliances, as well as heating and cooling challenges are beyond expectations, and his feedback for technicians is so detailed he often leads them to the answers before they can even open their tool bags! Deo is always willing to show up and assist anyone in need, be it a tenant or any other team member at The George or the greater Paramount or Dexel team. His vast mechanical, technological, and mixed bag of fix-it tricks are an important asset to our company. He generosity in sharing his knowledge to lift other team members up is unparalleled, while his approach to teaching is gentle, kind and patients, with a little humour thrown in. to share support and knowledge and it is always well received. His record keeping system is so impressive that we have adapted some of our practices to include the way he manages information.

In the space provided, describe a maintenance program that resulted in operation cost savings while enhancing residents living experience.

The tenants at The George Residence repeatedly say that with Deo leading his team, they feel like they are at home in a special place- far more that bricks and mortar, but a community they belong to and never want to leave. There are countless examples of how Deo goes over and above for his tenants. We receive weekly thank you notes detailing the prompt, kind and effective attention Deo brings to any maintenance request. His focus in solving an electrical issue not only saved the company time and money, but also meant shorter interruption in service to tenants. The adjectives used to describe Deo by those living in his building are kind, knowledgeable, dedicated, efficient and highly technical. He is always smiling- even through a challenge! We at Paramount couldn’t agree more and to that list we would add loyalty to his company, his building team and everyone living in it, which is why we proudly nominate Deo Mago for Maintenance Person of the year.

Photo of the Nominee:

Company Logo:


Company Name: Southwest Properties
Employee Name: Barry Collis
Job Title: Senior HVAC Technician
Work Location: Halifax
Years with Current Employer: 10
Nominator Name: Jennifer Poirier
Email: lindsay.downie@southwest.ca, Phone: 902.818.8599
 
In the space provided, highlight why this employee is deserving of this award. Please include a maintenance challenge the nominee confronted and overcame; what was the outcome? Describe a situation where the nominee went beyond their job description to ensure residents comfort and safety. Demonstrated leadership qualities?

At Southwest, we recognize and value our employees and strive to provide a workplace that encourages creativity, pride, and professionalism. We believe it’s important to formally recognize employees who demonstrate excellence, best exemplify our core values, and who make significant contributions to the delivery of our corporate mission. Barry Collis is one of these employees.

Barry has a long track record of going above and beyond for our residents, however, one of his efforts was truly impactful. One of our residents is visually impaired and is therefore unable to control the heating and cooling within their suite.

After Barry learned of their challenge and that the thermostat could not be accessed directly via the resident’s communication software, Barry would not take no for an answer. He worked closely with our controls contractor to devise a way to allow our controls system to communicate with the resident’s personal computer and cellphone.

The resident is now able to adjust the comfort level in their suite without relying on others for assistance.

Barry is so deserving of this award as it shows an example of how he found a new process f within our company and went above and beyond in their current job description to deliver an incredible service and experience for a resident. It is a new process that we can potentially offer others in the future.

In the space provided, describe a maintenance program that resulted in operation cost savings while enhancing residents living experience.

At Southwest, we recognize and value our employees and strive to provide a workplace that encourages creativity, pride, and professionalism. We believe it’s important to formally recognize employees who demonstrate excellence, best exemplify our core values, and who make significant contributions to the delivery of our corporate mission. Barry Collis is one of these employees.

Barry has a long track record of going above and beyond for our residents, however, one of his efforts was truly impactful. One of our residents is visually impaired and is therefore unable to control the heating and cooling within their suite.

After Barry learned of their challenge and that the thermostat could not be accessed directly via the resident’s communication software, Barry would not take no for an answer. He worked closely with our controls contractor to devise a way to allow our controls system to communicate with the resident’s personal computer and cellphone.

The resident is now able to adjust the comfort level in their suite without relying on others for assistance.

Barry is so deserving of this award as it shows an example of how he found a new process f within our company and went above and beyond in their current job description to deliver an incredible service and experience for a resident. It is a new process that we can potentially offer others in the future.

Photo of the Nominee:

Company Logo:


Company Name: Universal Realty group
Employee Name: James Pottie
Job Title: Maintenance
Work Location: Armdale Place
Years with Current Employer: 1.5 yr
Nominator Name: Angela Wegger
Email: astewart@univerlsagroup.ca, Phone: 9028800766
 
In the space provided, highlight why this employee is deserving of this award. Please include a maintenance challenge the nominee confronted and overcame; what was the outcome? Describe a situation where the nominee went beyond their job description to ensure residents comfort and safety. Demonstrated leadership qualities?

James is deserving of this award, because he takes any challenge as an opportunity for growth. James has taken on roles all over the Universal Residential portfolio to help out where needed. He has overcome the challenge of cleaning out many storage rooms at sites to make space for storing building materials needed for critical capital projects, and to ensure access to vital maintenance equipment and plumbing.

James went above and beyond when asked to help restore a playground space at Ocean Breeze Village. He exceeded expectations by rejuvenating the entire outdoor space by repainting and repairing benches and trash cans in the surrounding area. He brought pride back to the community by providing a safe family friendly outdoor space for tenants and staff to enjoy.

James demonstrates leadership when training new staff and junior maintenance technicians. He understands that training new staff invests in the future of the company and his building, to ensure that the residents are taken care of.

In the space provided, describe a maintenance program that resulted in operation cost savings while enhancing residents living experience.

James took on the task of repairing maintenance equipment used by all the complexes to ensure seamless repair of stucco. He often takes on a ‘fix it’ role at the building repairing other properties small equipment as well.

Photo of the Nominee:

Company Logo: