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Company Name: Cousins Realty
Employee Name: Wayne Angle
Job Title: Resident Manager
Work Location: 72 Fairfax
Years with Current Employer: 3, Years with Industry Experience: 10
Nominator Name: Donna Burgess
Email: cousins.leasing@gmail.com, Phone: 19028188866
 
In the space provided, highlight why this employee is deserving of this award. Describe a maintenance challenge the nominee confronted and overcame? What was the outcome? Demonstrated leadership qualities?

Wayne understands the importance of managing a building efficiently and with kindness. Our tenants at 72 Fairfax enjoy a clean, safe environment because Wayne takes the time and he cares. Caring for an older building can be a challenge. Wayne has been able to do minor repairs, to enhance the common areas and maintain a level of cleanliness that makes Fairfax one of the nicest buildings to visit and live in. His attention to detail has been noted by our tenants. He manages the building with a great deal of pride and diligence. That makes Wayne a star in our eyes.

In the space provided, describe a situation where the nominee went beyond their job description to ensure residents comfort and safety? Provide an example of a maintenance program the nominee implemented that resulted in operation cost savings while enhancing resident’s experience?

Wayne always has our tenants’ best interests at heart. He cares for their well being and contentment at the property. Every year, Wayne plants flowers. He built a bench for the front of the entrance so tenants could sit and enjoy the sunshine. We recently had a tenant who had eye surgery. Wayne was so diligent that he checked on our tenant around the clock for 2 days. HIs love for people and his commitment to his responsibilities at the building are noted and appreciated by both tenants and management. Wayne is a huge asset to the success of Cousins Realty.

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Company Name: Hazelview Properties
Employee Name: Manuel Condenuevo ( Manny)
Job Title: Building Manager
Work Location: 15 Bently Drive
Years with Current Employer: 3, Years with Industry Experience: 6
Nominator Name: Atiya Khan
Email: akhan@hazelview.com, Phone: 6476190211
 
In the space provided, highlight why this employee is deserving of this award. Describe a maintenance challenge the nominee confronted and overcame? What was the outcome? Demonstrated leadership qualities?

We are proud to put forward Manuel as a nominee for the Resident Manager of the Year award, recognizing his exceptional contributions and outstanding performance in building management within our organization.

Manuel joined our team in 2021 as a cleaner at a newly acquired property, and it quickly became evident that he possessed a natural “ownership mindset.” His proactive approach, coupled with his passion and unwavering commitment to excellence, distinguished him among his peers. Within a remarkably short time, Manuel’s dedication led to a well-deserved promotion to Building Manager of a 96-unit property. Manuel addressed a critical maintenance challenge related to unit turnover and inspection efficiency that yielded substantial reductions in vacancy rates by 44%, leading to significant cost savings. Additionally, overcoming this obstacle contributed to a noticeable increase in overall revenues by 9%, further enhancing financial performance.

Manuel’s commitment to customer service shines through his proactive approach in addressing resident needs and concerns, leading to a notable improvement in our Google reviews and resident survey scores, which now stand at an impressive 84.1% across the portfolio. His promotion last year notably elevated resident satisfaction at 15 Bentley to a perfect 100%, up from 79.4%.

Manuel consistently goes above and beyond to ensure residents feel valued and supported, fostering a strong sense of community within our properties.
Beyond his role as a building manager, Manny willingly extends his support and guidance to colleagues, effectively mentoring new hires. His collaborative spirit and willingness to assist others make him an invaluable asset to our organization.

In summary, Manuel embodies the qualities of an exceptional resident manager: dedication, professionalism, commitment to excellence, and a strong focus on customer service. He exemplifies our organization’s values and consistently surpasses expectations in all aspects of his work. Manny’s exceptional service and dedication have left a lasting impact on residents and team members alike.

Testimonials from satisfied residents further underscore Manuel’s impact:
• “I really enjoy the building. Manny is fantastic and quick to assist with any issues you may have.”
• “The Bently is a beautiful place to call home! Management and Maintenance are friendly and take pride in their top-notch customer service!”
• “Hazelview properties has to be the best rental company around. Anytime I need assistance, or something fixed it is done in a timely manner. Thank you Manny for your amazing customer service.”

With an impressive 84% satisfaction rate among prospects and residents, Manuel’s dedication is commendable, and we proudly support his nomination for the Resident Manager of the Year award.

In the space provided, describe a situation where the nominee went beyond their job description to ensure residents comfort and safety? Provide an example of a maintenance program the nominee implemented that resulted in operation cost savings while enhancing resident’s experience?

Manuel’s dedication to the turnover process has made a significant impact on reducing vacancy and elevating the overall success of our organization. His meticulous attention to detail and efficient preparation of units for new tenants have played a crucial role in maintaining consistently high occupancy rates and optimizing revenue streams. The vacancy rate saw a significant drop of 44%, resulting in savings of $61,000. Additionally, overall revenues experienced a commendable 9% increase, totaling $51,000.

As a result of Manuel’s efforts, our unit turnover costs in 2023 were reduced by an impressive 42% compared to our budget. These substantial savings not only allowed us to reinvest in upgrading the décor of our common areas but also provided our residents with enhanced amenities, such as new artwork and furnishings in the social room.

We firmly believe that Manuel’s contributions to Hazelview are exceptional and merit recognition. We are thrilled to nominate him for this award, confident that his outstanding performance will continue to drive success and excellence within our organization.

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Company Name: Killam Apartment REIT
Employee Name: Kyle Lyons
Job Title: Resident Manager
Work Location: Dartmouth
Years with Current Employer: 3 years 10 months, Years with Industry Experience: 3 years 10 months
Nominator Name: Megan Phillips (on behalf of Killam Management Team)
Email: mphillips@killamreit.com, Phone: 902-701-0555
 
In the space provided, highlight why this employee is deserving of this award. Describe a maintenance challenge the nominee confronted and overcame? What was the outcome? Demonstrated leadership qualities?

Kyle Lyons, who joined Killam in May 2020, is Resident Manager for 78 units in our Maplehurst portfolio in Dartmouth. In his time with Killam, Kyle has been continuously helpful, reliable and steadily looking for opportunities to add to his skill set and level of responsibility. He is an excellent example of what we hope a Resident Manager will turn out to be.

His current manager has the following to say about Kyle and the year he had in 2023:

“Kyle is a great employee. He is always willing to lend a helping hand. When our lead resident manager was promoted to PM Kyle stepped up to the plate and took over some of the duties like keeping track of our cleaning supplies and he also took over calling in bulky items for our team of Resident Managers. Kyle will often help with maintenance issues if the residents call him directly. If Kyle can take care of the issue he will. Kyle also shines when he does the smoke and plumbing inspections; Kyle takes the lead on these with the group of Resident Managers. He helps the team quickly get through them and will also look after little maintenance items when he is doing the inspections. Kyle also recently completed the IPOANS Property Management course. I love having Kyle on my team.”

In the space provided, describe a situation where the nominee went beyond their job description to ensure residents comfort and safety? Provide an example of a maintenance program the nominee implemented that resulted in operation cost savings while enhancing resident’s experience?

Kyle’s dedication and hard work have recently (in 2024) lead him to be promoted to Lead Resident Manager for the Maplehurst Portfolio. Here is what the former Lead RM had to say about Kyle:

“Kyle goes above and beyond on a daily basis. He makes himself available to residents at all times, before and after hours. He has helped tenants move into their units when he’s seen them struggling, the tenants sing his praises, he oversees many of the tasks that no one else wants to and he is also a great advocate for those that he works with. Kyle has helped train several new hires and continues to make his building a great place for people to live. You can be guaranteed to see Kyle outside on the Maplehurst property with a garbage bag over his shoulder picking up anything that should not be on the ground so that the property is clean and welcoming. There was a time that Kyle went into a unit due to hearing a smoke detector beeping for some time and when he entered, he found an already started fire and the resident not at home. He very quickly did all of what he should have and put the fire out, preventing a possible large building fire. Somehow Kyle has the ability to be everywhere all of the time all while maintaining great tenant rapport and nice clean buildings.”

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