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Residential Building Service Excellence Course

Service is defined as conducting an action for value creation for the benefit of someone else. As service becomes a crucial part of life for people, it is important to not only have good service in place but also understand that residents expect excellent service.

Time Commitment: 30 hours of combined asynchronous and synchronous instruction over six-weeks

Courses Start Times and Days: Tuesdays 10 am – 12:30 pm, and Thursdays 1:30 pm – 4:30 pm

Location: ONLINE

Certificate: Certificate of Successful Completion

Start Date: May 7, 2024

End Date: June 18, 2024

Facilitator: Amanda R. Knight

Course Description
This IPOANS’ NSCC developed course provides residential property professionals with awareness and skills in delivering knowledgeable, valuable, and respectful service in the conduct of their work in building operations. The course focuses on taking responsibility and pride in their work to enhance their reputation and the reputation of property owners. The RBSE course provides students with the best communication practices and principles to present a professional image for their properties’ reputation by ensuring residents have a safe and comfortable living environment.

Why Take This Course
In today’s competitive environment, the need to provide customer service excellence has never been greater. Providing residents with customer service excellence presents many opportunities and challenges for staff and contractors to be proactive in the resolving obstacles they confront while conducting their daily routine tasks.

Learning Modules
Modules are delivered by seasoned industry professionals considered experts in their associated field.

  • Effective Communications
  • Professional Standards & Documentation
  • Security & Entry Systems
  • Heating Systems
  • Building Envelope
  • Preventative Maintenance
  • Pest Control Best Practices
  • Fire Prevention & Safety

Online Format
Online teaching takes place on Tuesdays and Thursdays over a six-week period. Materials to be delivered in 12 hours of asynchronous learning with 18 hours of synchronous to allow completion of assignments and participant collaboration and discussions.

Who Should Take This Course?

  • Property Owners
  • Property Managers
  • Operations & Maintenance Managers
  • Maintenance Technicians
  • Residential Managers
  • Building Superintendents
  • Former Residential Property Management Course Graduates

Course Cost
Members: $895
Non-members: $995


Kevin Russell
Executive Director



Online – Residential Property Management Course


Course Details

15 Week – 90 hours of instruction

Start Date: Fall 2024

End Date: January 2025

Holiday Break December

Location: Online

Instructor: Erin McNutt

NSCC Education Requirements: Applicants must provide Grade 12 or Secondary Learning education transcripts.

Course Description
Participants will become familiar with the opportunities and challenges of residential property management and access resources and connections relevant to this field. From examining critical aspects of the Residential Tenancies Act to discussing issues with existing landlords and apartment professionals, the course is current and highly interactive.
Online flexibility allows participants to complete lessons around scheduled work place hours. Participants must have a High School Graduation Diploma or equivalent.

Teaching Format
Material is delivered online in a combination of both asynchronous and synchronous teaching formats.

Learning Outcomes Overview

  • Apply human resource processes and procedures following the relevant employment regulations and legislation: Labour Standards Act, Human Rights Act and the Occupational Health and Safety Act.
  • Identify property assessment and financial management tools and strategies to analyze, manage and oversee the viability of a property to industry standards.
  • Apply effective customer service and mediation strategies throughout the tenant life cycle.
  • Access the related legal resources required for property management according to provincial and municipal legal standards.
  • Explain marketing concepts and implement in day-to-day operations.
  • Apply property maintenance and risk management procedures to industry standards.

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Course Cost
Members: $1,200
Non-Members: $1,300

Kevin Russell
Executive Director
T: (902) 425-3572

I Rent It Right



Learn More:

Course Cost
Members: $50.00
Non-Members: $60.00
Volume discounts available contact IPOANS.
**15% GST will be applied to the course cost.

To Register:

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